工作时间:8:00~22:00,排班制(长班/短班),周40H
休息休假:上六休一,排班轮休
薪资福利:基薪 津贴补贴 绩效 其他=4~5K,六险一金,工作午餐等
上班地点:南京市栖霞区恒发路
优势亮点:外企大平台、有机会转内编
Service Content:
服务内容:
1.Handle consumers' installation needs, guide consumers to check and prepare installation conditions, and dispatch installation visit orders
受理用户安装服务需求,帮助消费者了解并准备好安装环境,并指派安装工单;
2.Handle repair needs, help consumers try troubleshooting and provide remote technical support or dispatch repair visit orders
负责在线指导用户解决故障现象,提供远程技术支持或安排维修工单;
3.Handle use guidance and maintenance needs, enable better product use experience along the whole product lifecycle.
受理用户使用保养需求,帮助消费者更好地体验产品。
People qualification:
人员要求:
1. Full time college degree or above
统招大专及以上学历;
2. Standard Mandarin, good communication skills, great execution skills
普通话标准,具备良好的沟通及执行能力;
3. Proficient in computer operation, with a typing speed of over 30 words/minute;
电脑操作熟练,打字速度在30字/分钟以上;
4. Patient and meticulous, responsive, with a high sense of customer service
耐心细致,反应灵敏,有较高的客户服务意识;
5. Customer service experience is preferred.
有电话客服经验优先。