General Description: Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. Specific Accountabilities:  Follow the handling procedures as laid down for customers.  Process import and export declarations including preparation of necessary documentation. Liaise with customs to rectify and issues.  Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner.  Ensure the accuracy of system transactions and documents creation.  Work closely with operations and other teams within the project to meet customers’ requirements and solve daily operational issues.  Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.  Preparation of monthly performance reports to customers.  Receive and process special requirements or instructions from the customers and manufacturers.  Coordinate and schedule in-country transport movements – collections and deliveries, and communicate to warehouse supervisor.  Understand and know well the operation cost, give correct quotation to customers for any additional operational requirements and provide billing documents to Finance Department.  Perform any special duties / projects as assigned by the management. Position Accountabilities:  Perform services duties (POD collection