Advanced Technical Support: • Provide detailed diagnostic evaluation to isolate system issues; implement remedial solutions for Active Directory and Data Center issues. • Regularly coordinate with the first-level support team, escalating unresolved issues for prompt resolution, while also training them on issue prevention measures. Active Directory Management: • Manage and optimize organizational units and Active Directory objects. • Manage user and computer accounts, permissions, email addresses. • Troubleshoot and resolve Active Directory-related issues, such as replication problems, authentication issues, or DNS anomalies. IT Systems Cleanup