Qualification: 1. At least 3 ~ 5 years of M365 supporting experience in a professional environment or equivalent. 2. Bachelor’s degree or higher in Computer Science, Information System, or related field. An equivalent combination of education and experience is acceptable. 3. Ability to communicate to technical and non-technical staff in verbal/written form in English. Must be proficient in both Chinese and English. 4. Understanding of general IT hardware and software, including but not limited to Windows devices, macOS devices, iPhone, iPad, video conferencing equipment, network hardware, servers, Adobe software, etc. 5. Good understanding of IT asset lifecycle management processes and IT asset physical inventory audit. 6. Understanding of ITIL fundation to better cooperate with other skill teams. 7. Experience with various end user computing technologies and services, including but not limited to ServiceNow, Comanagement, Apple Business Manager, etc. 8. Ability to participate in on-call rotations that include after-hours and weekend and holiday support. 9. Detailed oriented, responsible, proactive, self-motivated, process minded, customer oriented, analytical thinking and problem solving. 10. Strong organization skills with the ability to effectively prioritize and execute multitasking. 11. Ability to work under pressure and tight deadlines and can take ownership and accountability. 12. Ability to work effectively in a team environment as well as independently. 13. Certification in ITIL, ISO 2000 or PMP would be advantageous. 工作地点：北京市朝阳区天辰东路1号亚洲金融中心 工作时间：做五休二，周末双休